Lessons in Performance Management From a Mass Layoff Gone Viral


In December 2021, Vishal Garg, the CEO of Better.com, a 7-year-old company in the online mortgage brokerage business,abruptly laid off 900 employees on a Zoom call. Since then, the story has mushroomed substantially, with multiple members of his leadership team resigning, and with Garg himself stepping away from the business at the request of Betters [...]